Terms & Conditions

These Terms & Conditions ("Terms") form a binding agreement between you and Awshta ("Awshta", "we", "us" or "our") and govern your access to and use of our website at https://awshta.com and the Awshta mobile app (together, the "Platform").

By creating an account, placing an order, listing products, or otherwise using the Platform, you agree to these Terms and to our Privacy Policy. If you do not agree, you must not use the Platform.

Awshta is a multi-vendor marketplace that connects buyers with independent third-party sellers. Products offered through the Platform are sold by those sellers, not by Awshta. We provide the platform that lets sellers list products and buyers discover and order them, and we arrange delivery through our courier.

Unless expressly stated otherwise, Awshta is not the seller of the products listed on the Platform, is not a party to the sale contract between a buyer and a seller, and does not take ownership of the products offered. Where a basket contains items from more than one seller, it is split so that each seller fulfils their own order.

You must be at least 18 years old and able to form a legally binding contract to use the Platform. By using it, you represent and warrant that you meet these requirements and that the information you provide is accurate and complete.

• To access most features you must register an account with your name, email address and a password.
• You are responsible for keeping your login credentials confidential and for all activity that occurs under your account.
• You agree to provide accurate information and to keep your profile and contact details up to date.
• You must notify us promptly of any unauthorised use of your account.
• You may ask us to close your account at any time. Closing it deactivates the account and revokes your active sessions; records of orders you have already placed are retained.

• Provide accurate and complete delivery information, including a valid contact phone number and a delivery city the courier serves.
• Pay for the products you order using the payment method available at checkout.
• Be available to receive your order and, for Cash on Delivery, to pay the courier the full amount on delivery.
• Use the Platform and purchase products only for lawful purposes.
• Deal fairly and respectfully with sellers, including in chat, product questions and reviews.

To sell on Awshta you must submit a seller application. Applications may be pending, approved, rejected or suspended at our discretion, and you may only list products and use the seller tools once yours has been approved. We may ask you to verify your identity, including by providing images of your CNIC, and to supply bank details before you can be paid.

As an approved seller, you agree to:

• Provide accurate store, product, pricing and shipping information — including the weight and dimensions we use to book your parcels — and keep your listings current.
• Ensure you have the right to sell the products you list and that they comply with all applicable laws.
• Fulfil accepted orders promptly and keep the order status up to date as it progresses.
• Answer customer questions and messages, and provide reasonable customer service.
• Handle customer information only for fulfilling and supporting their orders, and keep it confidential.
• Be solely responsible for the products you sell, including their quality, safety, legality and description.

Sellers are solely responsible for the content of their listings, including titles, descriptions, images, variants, pricing, availability and whether an item is marked as returnable or as shipping free of delivery charge. While we want listings to be accurate, Awshta does not guarantee the accuracy, completeness or quality of any listing.

We may, at our discretion and without notice, remove or restrict any listing that we believe violates these Terms, infringes the rights of others, or is otherwise unlawful or objectionable. We may also feature listings in campaigns and promotions on the Platform; being featured does not change a product's price.

• When you place an order you make an offer to purchase the selected products from the relevant seller or sellers.
• A basket containing items from more than one seller becomes separate orders, one per seller, each with its own order number, delivery and status.
• Prices are displayed in Pakistani Rupees (PKR) and are set by the seller.
• Stock is checked when your order is created; if an item is no longer available your order may not complete.
• An order's status may move through pending, confirmed, processing, shipped, delivered, cancelled, returned, failed delivery or refunded, as updated by the seller or by our courier.
• We or a seller may decline or cancel an order — for example where a product is unavailable, where the information provided appears inaccurate, or where we suspect fraud or a breach of these Terms.

JazzCash and EasyPaisa are shown at checkout marked as coming soon and cannot be selected. Card payments are not offered and no card details are collected anywhere on the Platform. If we enable an additional payment method we will make it selectable at checkout and update these Terms.

You are responsible for the total shown before you confirm your order, including the price of the goods and any delivery charge. Where a payment is made online in future, an order is treated as paid only once the provider confirms the payment to us — raising a payment request is not the same as the money having moved.

Delivery is charged per seller parcel, not per basket: an order containing items from several sellers ships as one parcel per seller and is charged accordingly.

• Each parcel's charge is calculated from our courier's own tariff for the route, the parcel's chargeable weight and, for Cash on Delivery, the amount being collected. Where the courier cannot quote a route, a standard flat rate applies instead.
• Awshta adds its own per-parcel fee on top of the courier's price. Both are included in the delivery charge you are shown.
• A parcel ships free of delivery charge only when every item in it is marked as free delivery by its seller. A parcel that is part free and part not is charged in full.
• The exact amounts are calculated by us — never supplied by your device — and are displayed before you place your order.

We may change our delivery fee and commission rates from time to time. A change applies only to orders placed after it takes effect; an order already placed always settles on the charges recorded against it at the time.

Orders are delivered by our courier partner to the address you provide. Delivery timeframes shown on the Platform are estimates and are not guaranteed. Please make sure your address, delivery city and contact phone number are correct — the courier relies on them, and calls the number you give before delivering.

You can follow an order's progress from your order details while signed in, or on our order tracking page using your order number without signing in. Statuses are updated as our courier reports them.

If the courier cannot complete delivery after its attempts, the order is marked as a failed delivery and the parcel is returned to the seller.

Whether an item can be returned is set by its seller on the listing, and a product is not returnable unless its listing says so. Please check this before you order.

The Platform does not provide a self-service return or refund flow. To request a cancellation, return or refund, contact the seller or our support team using the details at the end of this document. Orders can then be recorded as cancelled, returned or refunded by us or the seller.

Returns and refunds are handled in accordance with the seller's own policy and with applicable consumer-protection law. Nothing in these Terms limits any statutory right you have in relation to faulty, damaged or misdescribed goods.

This section applies to sellers. Sellers are settled when an order is delivered — not when it is placed — because a parcel that is refused or returned was never a completed sale.

• On delivery, we credit you the value of the goods (after any discount), less our commission at the rate in force when the order was placed.
• Delivery is not yours unless you offered it: on an ordinary parcel the buyer pays the delivery charge and we pay the courier. Where you marked every item in a parcel as free delivery, the charge the buyer would have paid is deducted from your earnings instead.
• If a parcel is returned or the delivery fails, the movement still has to be paid for, so the corresponding charge is deducted from your earnings. Where an order is returned or refunded, its earlier settlement is reversed.
• Every credit and deduction is recorded as a separate entry against your Awshta seller balance, so it can be checked line by line.
• Your balance can go negative if charges fall due before you have earnings to cover them. Nothing can be withdrawn until later earnings clear the shortfall.
• Payouts are made against your available balance to the bank account you have registered with us, or by another method we agree with you. A payout reduces your balance when it is requested; if it is rejected, the amount is returned to your balance.

We may change our commission rate and per-parcel delivery fee from time to time. A change applies to orders placed after it takes effect and never rewrites what an existing order is worth.

You may review products you have bought, ask sellers public questions about their products, and message sellers privately in chat. Reviews consist of a star rating and an optional title, comment and images, and a review tied to a completed purchase may be marked as a verified purchase.

• Content you submit must be honest, lawful, and free of offensive, misleading or infringing material.
• You remain responsible for, and retain ownership of, the content you submit.
• You grant Awshta a non-exclusive, royalty-free licence to host, display and distribute your content on the Platform in connection with operating and promoting the marketplace.
• We may edit, remove or refuse to display any content that we believe violates these Terms.

When using the Platform, you must not:

• Break any applicable law or infringe the rights of others.
• Post false, misleading, fraudulent, or infringing listings, reviews, questions, messages or other content.
• Sell counterfeit, illegal, unsafe or prohibited products.
• Attempt to gain unauthorised access to the Platform, other accounts, or our systems, or interfere with their normal operation.
• Use the Platform to distribute malware or spam, or to harvest data about other users.
• Manipulate ratings or reviews, or otherwise misuse marketplace features.
• Place orders you do not intend to accept or pay for, or repeatedly refuse Cash on Delivery parcels.
• Impersonate any person or misrepresent your affiliation with any person or entity.

The Platform, including its name, logo, design, text and software, is owned by or licensed to Awshta and is protected by intellectual-property laws. You may not copy, modify, distribute or create derivative works from it except as expressly permitted.

Sellers retain ownership of their store and product content and are responsible for ensuring they have the rights to use it. By posting content, sellers and users grant Awshta the licence described in the Reviews, Questions and User Content section.

We may suspend, restrict or terminate your account or seller status, and remove your content, if you breach these Terms, if we are required to do so by law, or if we reasonably believe it is necessary to protect the marketplace, other users or Awshta.

You may stop using the Platform at any time and may ask us to close your account. Amounts already owed — by you to us, or by us to you — are not cancelled by closing an account. Provisions that by their nature should survive termination, such as those on intellectual property, disclaimers, limitation of liability and governing law, will continue to apply.

The Platform is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that it will be uninterrupted, error-free or secure, or that products listed by sellers will meet your expectations.

Because products are sold by independent sellers, Awshta does not warrant the quality, safety or legality of any product, the truth or accuracy of any listing, or the ability of sellers or buyers to complete a transaction. Delivery is performed by a third-party courier, and delivery estimates and tracking information originate from that courier.

To the maximum extent permitted by law, Awshta and its affiliates will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, data, goodwill or other intangible losses, arising out of or in connection with your use of the Platform.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence or for fraud.

You agree to indemnify and hold harmless Awshta and its affiliates from any claims, liabilities, damages, losses and expenses, including reasonable legal fees, arising out of your use of the Platform, your content, the products you sell (if you are a seller), or your breach of these Terms, of any applicable law, or of the rights of a third party.

These Terms are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan, without regard to its conflict-of-law principles. You agree to submit to the exclusive jurisdiction of the courts located there for the resolution of any dispute arising out of or relating to these Terms or the Platform.

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this document, and material changes will be brought to your attention on the Platform. Your continued use of Awshta after an update takes effect constitutes your acceptance of the revised Terms.

If you have any questions about these Terms, or need help with an order, a return or your account, please contact us: