Terms & Conditions

These Terms & Conditions ("Terms") form a binding agreement between you and Awshta ("Awshta", "we", "us" or "our") and govern your access to and use of the Awshta mobile and web application (the "App").

By creating an account, placing an order, listing products, or otherwise using the App, you agree to these Terms and to our Privacy Policy. If you do not agree, you must not use the App.

Awshta is a multi-vendor marketplace that connects buyers with independent third-party sellers. Products offered through the App are sold by those sellers, not by Awshta. We provide the platform that enables sellers to list products and buyers to discover and order them.

Unless expressly stated otherwise, Awshta is not the seller of the products listed on the App, is not a party to the sale contract between a buyer and a seller, and does not take ownership of the products offered. Where an order contains items from multiple sellers, the order is split so that each seller fulfils their own portion.

You must be at least 18 years old and able to form a legally binding contract to use the App. By using the App, you represent and warrant that you meet these requirements and that the information you provide is accurate and complete.

• To access most features you must register an account with your name, email address and a password.
• You are responsible for keeping your login credentials confidential and for all activity that occurs under your account.
• You agree to provide accurate information and to keep your profile and contact details up to date.
• You may check out as a guest for a single order by providing your name, email address and phone number; a guest checkout may create or link an account associated with that email.
• You must notify us promptly of any unauthorised use of your account.

• Provide accurate and complete delivery information, including a valid contact phone number for each order.
• Pay for the products you order using one of the available payment methods.
• Use the App and purchase products only for lawful purposes.
• Deal fairly and respectfully with sellers, including in any communications and reviews.
• Be available to receive your order and, for Cash on Delivery, to make payment on delivery.

To sell on Awshta, you must submit a seller application with your store name and description. Sellers may only list products and access seller tools after their application has been approved; applications may be pending, approved or rejected at our discretion.

As an approved seller, you agree to:

• Provide accurate store, product and pricing information, and keep your listings current.
• Ensure you have the right to sell the products you list and that they comply with all applicable laws.
• Fulfil accepted orders promptly and keep the order status updated as it progresses.
• Provide reasonable customer service and handle customer information only for order fulfilment and support.
• Be solely responsible for the products you sell, including their quality, safety, legality and description.

Sellers are solely responsible for the content of their listings, including titles, descriptions, images, variants, pricing and availability. While we want listings to be accurate, Awshta does not guarantee the accuracy, completeness or quality of any listing.

We may, at our discretion and without notice, remove or restrict any listing that we believe violates these Terms, infringes the rights of others, or is otherwise unlawful or objectionable.

• When you place an order you make an offer to purchase the selected products from the relevant seller(s).
• An order containing items from more than one seller is split into separate orders, one per seller.
• Prices are displayed in Pakistani Rupees (PKR) and are set by the seller.
• Order status may progress through pending, confirmed, processing, shipped, delivered, cancelled or refunded, as updated by the seller.
• We or a seller may decline or cancel an order — for example, where a product is unavailable, where information appears inaccurate, or where we suspect fraud or a breach of these Terms.

The App currently supports the following payment methods:

• Cash on Delivery, where you pay when your order is delivered.
• JazzCash and Easypaisa mobile-wallet payments, which are initiated and verified through the respective provider.

Card payments are not currently processed through the App; any card details entered are validated on your device only and are not transmitted or charged. You are responsible for any taxes, delivery charges or other fees applicable to your order, which are shown before you confirm it.

Delivery charges are calculated at checkout. Orders above the applicable free-shipping threshold qualify for free delivery; otherwise a flat delivery fee applies. The exact amounts are displayed before you place your order.

Sellers are responsible for shipping the products you order to the delivery address you provide. Delivery timeframes are estimates and are not guaranteed. Please ensure your address and contact phone number are correct, as we and the seller rely on them to complete delivery.

Order and delivery updates may be provided by email or SMS. The App does not currently offer in-app parcel tracking; for the latest status of a delivery, refer to your order details or contact the seller or support.

Orders may be cancelled or marked as refunded as reflected in the order status. The App does not currently provide an in-app return-request or self-service refund flow.

To request a return, cancellation or refund, please contact the relevant seller or our support team. Returns and refunds are handled in accordance with the seller's policy and applicable consumer-protection law. Any refund that is approved will be returned using a method appropriate to your original payment.

You may submit reviews consisting of a star rating, a title and a comment. Reviews associated with a completed purchase may be marked as a verified purchase.

• Reviews and other content you submit must be honest, lawful, and free of offensive, misleading or infringing material.
• You are responsible for the content you submit and you retain ownership of it.
• You grant Awshta a non-exclusive, royalty-free licence to host, display and distribute your content within the App in connection with operating the marketplace.
• We may edit, remove or refuse to display any content that we believe violates these Terms.

When using the App, you must not:

• Break any applicable law or infringe the rights of others.
• Post false, misleading, fraudulent, or infringing listings, reviews or other content.
• Sell counterfeit, illegal, unsafe or prohibited products.
• Attempt to gain unauthorised access to the App, other accounts, or our systems, or interfere with their normal operation.
• Use the App to distribute malware, spam, or to harvest data about other users.
• Manipulate ratings or reviews, or otherwise misuse marketplace features.
• Impersonate any person or misrepresent your affiliation with any person or entity.

The App, including its name, logo, design, text and software, is owned by or licensed to Awshta and is protected by intellectual-property laws. You may not copy, modify, distribute or create derivative works from the App except as expressly permitted.

Sellers retain ownership of their store and product content and are responsible for ensuring they have the rights to use it. By posting content, sellers and users grant Awshta the licence described in the Reviews and User Content section to operate and promote the marketplace.

We may suspend, restrict or terminate your account or seller status, and remove your content, if you breach these Terms, if we are required to do so by law, or if we reasonably believe it is necessary to protect the marketplace, other users or Awshta.

You may stop using the App at any time and may request deletion of your account by contacting us. Provisions that by their nature should survive termination — such as those relating to intellectual property, disclaimers, limitation of liability and governing law — will continue to apply.

The App is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that the App will be uninterrupted, error-free or secure, or that products listed by sellers will meet your expectations.

Because products are sold by independent sellers, Awshta does not warrant the quality, safety or legality of any product, the truth or accuracy of any listing, or the ability of sellers or buyers to complete a transaction.

To the maximum extent permitted by law, Awshta and its affiliates will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, data, goodwill or other intangible losses, arising out of or in connection with your use of the App.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence or for fraud.

You agree to indemnify and hold harmless Awshta and its affiliates from any claims, liabilities, damages, losses and expenses, including reasonable legal fees, arising out of your use of the App, your content, the products you sell (if you are a seller), or your breach of these Terms or of any applicable law or the rights of a third party.

These Terms are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan, without regard to its conflict-of-law principles. You agree to submit to the exclusive jurisdiction of the courts located there for the resolution of any dispute arising out of or relating to these Terms or the App.

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this document, and material changes will be brought to your attention through the App. Your continued use of the App after an update takes effect constitutes your acceptance of the revised Terms.

If you have any questions about these Terms, please contact us at: